Terms and Conditions

Credit Cards

3/4/2020

We accept credit cards as a form of payment. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.

Order Acceptance Policy

3/4/2020

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Antsmynala reserves the right at any time after receipt of your order to accept or decline your order for any reason. However we will contact you if there any problems and do our utmost to rectify the situation satisfactorily.

Other Conditions

3/4/2020

These conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether this store signs them or not. Antsmynala reserves the right to make changes to this site and these conditions at any time.

Privacy

3/4/2020

We keep your personal information private and secure. When you make a purchase from Antsmynala, you provide your name, email address, credit card information, address, phone number and a password. We use this information to process your order(s), to keep you updated on your purchases and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to this store. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
We use “cookies” to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Privacy on Other Web Sites

3/4/2020

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site’s privacy policy for more information. Antsmynala is not responsible for the actions of third parties.

Returns

3/4/2020

Live Ants

UK domestic ants have a 14 day “in-tube” guarantee. Should your ants not survive for 14 days in their original test tube, please contact us.

Non UK domestic ants have a live arrival guarantee. Should your ants not arrive in good condition, please contact us on the day of delivery.

Only the queen or gamergate in any colony is guaranteed.

If you need to contact us, please email Contact@antsmynala.co.uk

Shipping Policy

3/4/2020

Ants are shipped out by 1st Class Recorded mail.  Ants are only shipped out Monday to Wednesday with the order cut-off 6pm the previous day (i.e Tuesday 6pm).  This is to prevent ants being held up in sorting offices over a weekend.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
International Ant Orders
Please note that it is a felony to import live queen ants into some countries (include USA and Australia). If you place an order with live queen ants the live ants will be removed from your order and the amount of those items will be refunded.
NOTE:- An admin charge (15% off the purchase price) will be deducted in processing a refund of Ants purchased from AntsMynala illegally.. 

Typographical Errors

3/4/2020

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Antsmynala shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Antsmynala shall also have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Antsmynala will issue a refund to your card in the amount of the incorrect price